Fashion Nova, like few other online stores, has an option for order cancellation and Refund. Clients can cancel their fashion nova order within five days after the purchase date. Although, “order cancellation” won’t be possible if the order has been dispatched from their storehouse. Canceling orders is the way out for customers who realize the recipient does not like or need the gift they ordered. Or decides to choose another advantage. This is primarily occurring in orders of Fashion Nova clothes gifts.
If you are wondering how to cancel your order successfully, there are several ways to do it. Meanwhile, it is expected you do it politely. For example, you can call customer service to speak to a customer care representative and send an email requesting “order cancellation” with a short note indicating the reasons. Or you can do it yourself through the company’s website.
Below are the most straightforward steps to cancel an order on Fashion Nova on the website.
Launch into the official website or app,
Login to the Fashion Nova account,
Go to the order tab at the option on the left-hand side of your screen and “select orders,”
View all orders,
Find the order you want to cancel, then click the cancel button,
Check. If your order has been shipped, click “send back,” not “the cancel button.”
If you do not succeed with this method, contact Fashion Nova Customer Service through an email or live chat.
How do I cancel Fashion Nova shipped order?
Canceling shipped orders can only be possible within 24 hours of purchase. Therefore, this operation is disabled after the stipulated time.
To cancel shipped order, follow these simple steps.
- Step one; Locate the order with the shipping you want to cancel.
- Step two; Select view order.
- Step three; Click change shipment.
Note: Shipped order cancellation may not be available after the past twenty-four hours before your package is set to be shipped out. You can rarely upgrade the shipping and cancel your original box.
How to get your Fashion Nova Refund
Fashion Nova does not offer cash returns. Instead, customers who apply for refunds are given gift cards. These gifts card can be used to make purchases online and at any of Fashion Nova’s physical stores (Burbank, Montebello, Northridge, Panorama, or Topanga).
Returns are done through the “Return Portal.” Returns should be done within 30 days after the original purchase date. A valid receipt and all tags should be attached. All returns are processed within 5-7 business days after the returned item is delivered to Fashion Nova.
To get your gift cards more quickly, select the option” the prepaid return label” on the Returns Portal.
Meanwhile, other items, except these items, can be returned for exchange in-store.
The items below are supposed to be “Final Sale” and cannot be exchanged in-store:
- Swim & Lingerie,
- Nova kids.
The Returns Policy gives terms and conditions for all items returned. For example, it states that all items returned must be in their original condition, and the items must not be used, worn, opened, or washed. These include paperwork, packaging, accessories, and tags.
How to change your address on Fashion Nova Order
Fashion Nova is a retailer store that sells online and through physical stores. They deal in apparel and fashion accessories. Fashion nova runs an official website/store, where customers can order their products online, and it is shipped to the respective locations of order. These are products available for online purchases at Fashion Nova, clothes, jeans, shoes, bodysuits, sweaters, coats, trousers, shorts, skirts, leggings, swimwear, glasses, etc.
One of the challenges online customers faces is making an order with the wrong recipient address. Shopping with Fashion Nova makes it more accessible as customers can quickly correct the address as long as the product has not been shipped.
Although, changing shipping address can be Impended if a contracted delivery agent delivers the order. i.e., Fashion Nova can’t influence the charge as far as changing the shipping address is concerned. The only way out is for the customer to cancel the order and start afresh.
But, when Fashion Nova’s delivery agent is shipping the order, you can easily change your delivery address any time before the order leaves the station.
Below are the three best alternatives to choose from to change your Fashion Nova Shipping address.
- Call Fashion Nova Service Logistics.
This option is only helpful to customers whose order is being shipped by Fashion Nova, not a third party. So, ensure you find out who is handling the shipping services.
Note: Once the ordered product leaves the warehouse, nothing can be done even if Fashion Nova is shipped.
- You can do it yourself by using your browser.
Launch the Fashion Nova website
Login to your account
On the page in the upper right corner, click on accounts & lists.
Click on your orders.
Locate the particular order you want to change and click on view order details.
Below the shipping order, you will see the “change button” click on it to effect the change.
Note: If the “change button” is not seen in the option, then the product is being shipped by a third party.
Choose or fill in the correct address.
- You can use various devices; Personal Computers (PC) or Smartphones.
On Personal Computer:
Launch the website in a browser on your PC.
Login into your account using your username and password
Check at the up, at the right corner, and click on “account and lists.”
Click your addresses in the ordering section.
You can customize your address book on the addresses page.
To change your shipping address, click add address and fill in the new details.
Remove the previous address by clicking “remove.”
If you want to edit the address, click “edit” and then effect changes.
On Fashion Nova App.
Tap the Fashion Nova app on your mobile device.
Click on the three-line upward
In the options, click Account.
On the account page, locate the account setting. On the account setting, tap your addresses. Then, you can proceed by adding, removing, or editing an address.