Ever made a purchase at the Newegg store and needed to cancel your order but did not know how to go about it? This post provides tips on what to do when trying to balance a Newegg order.
As a leading online retailer of consumer electronics and hardware components, Newegg is positioned to ensure its customers receive their money worth for every purchase made from the store. Like every other retail store, purchases, such as order cancellation, refund, and shipping, are not without issues.
To put these issues at bay and help new and existing customers enjoy a seamless business transaction, this article has addressed the following questions with answers that will enhance your purchases at the Newegg stores.
Can I cancel a Newegg order before it ships?
To cancel a Newegg order before it ships, a customer must log into their account to view the status of their order
Once a customer has access to their Newegg account, then they can enter the following details to see the status of their order
- Order number
- Email address/ zip code used when placing the order or the zip code of the shipping address for the order
A customer will have to
- Go to orders >manage orders>select the order
- Click on the order detail page, select actions, and then proceed to >cancel an order
- Select the reason for cancellation > to choose an SKU> click Neweggcom cancel order
Note that not all Newegg orders can be canceled if the order has been packaged for shipping, but if the order is still pending and awaiting confirmation, then you can proceed with the cancellation.
How long does it take for the Newegg order to arrive?
Placed your Newegg order, and you are wondering how long it will take before your purchase gets to you.
Well, once a customer has placed an order, and the purchase is confirmed, the delivery time for most items takes up to 3-5 business days because Newegg stores do not ship on weekends or U.S holidays. It is worth noting that the firm works with several professional shipping agencies; hence orders are subject to the shipping option used by a customer and the estimated delivery time specified by the courier company.
For large item delivery, the Newegg delivery period is between 3-5 business days for most items and 7-10 business days for major appliances, but if they are shipping to rural locations, delivery to these terrains might take up to 13 business days.
Here are the various shipping options available on the Newegg website and their corresponding shipping durations
Newegg Ground Shipping Method
This shipping method is only available to items that must be shipped by ground, and the estimated delivery period is within 1-5 business days. Please note that Newegg does not ship to standard P.O. Boxes but ships to residential P.O. Boxes in rural settlements.
Super Eggsaver Shipping Method
Several shipping options are available when you place your Newegg order, and for even bigger parcels, the Super Eggsaver Shipping option has you covered. It works best for orders that follow these conditions.
- Has a maximum package weight of 150 pounds
- Has a maximum order price of $2,000.00
- Not available to customers shipping to Alaska, Puerto Rico, Hawaii, or APO/FPO/DPO addresses
- The only available shipping option for the P.O. BOX address
- It is not currently available for all Newegg products or warehouses. This notification is shown at checkout during the process of your Newegg order.
- This shipping method allows the use of more than one shipping method, as some parcels will be shipped directly from Newegg to you while others are shipped and handed over to USPS for the final delivery of your order.
- The estimated delivery time for this shipping method is 4-7 business days.
APO/FPO/DPO Shipping Method
This shipping method
- Takes approximately 2-6 weeks
- Not suitable for certain items such as DVDs, large or hazardous items, things that have lithium batteries, and Monitors 19″ and larger sizes.
- Not for items shipped by Marketplace seller
Newegg Economy Shipping Method
This shipping method is only available to parcels shipped to Puerto Rico, and the estimated delivery time for this method is between 2-3 business days.
So, now that all the shipping methods have been explained and the specified shipping duration analyzed, customers can ascertain when to expect their Newegg order.
How long does it take Newegg to cancel?
If you want to cancel a Newegg order after your payment is charged, refunds are usually done within 3-5 business days. Proceed to check the status of your order by logging into your account and following the prompt. If your order is shipped and the cancellation ensues, processing a customer’s refund will take the stipulated business days mentioned above.
Please also note that once an order is canceled, it cannot be undone, as new steps will be required to place a new order. So, if you try to cancel your order but do not see the cancel option, your order has been processed or is in the packaging step. So, you would contact customer service and initiate a refund process for your Newegg order.
Newegg cancelled the order refund
Refunds for a canceled Newegg order usually take up to 3-5 business days, and the same for a returned order. The days required for a refund are subject to the bank and payment method used during the order placement.
Please note that if the original payment method used for the order placement is unavailable, Newegg will ship a cheque to the customer instead. Customers are also advised to check the Newegg Replacement Only Return Policy to know if their item falls under that category.
- Go to orders>Manage orders>Choose an order
- Go to the order detail page>Select actions>Issue refund
- Enter the amount to refund>add notes>click refund
If there is any hassle with the cancellation of an order or refund process, feel free to contact the Newegg customer service department using the available contact options on their website.
Newegg cancelled my order.
Newegg can cancel an order automatically if the order has not been updated or shipped within three business days of the order date. If you see this update on your order status, it simply means that the order was submitted but has not received any action from the seller or the shipping company.
In this stance, customers can place a new order or initiate a refund process.
Newegg cancels order refund Reddit
As earlier stated, Newegg credits back refunds to customers after the 3-5 business days stipulated by their refund policy. In the absence of the original payment method, a check is mailed to the billing address listed on the buyer’s account.
If the refund is for products purchased as gifts, Newegg will issue the refund in store credit, while for items purchased through Bitpay, a refund is done through a Newegg gift card.
Information about Newegg order refunds or cancellations can be done on their website through their customer service dashboard on the weir website.